1. Enterprise Asset Management & Data Integrity

Build and maintain a single, authoritative spatial record of all utility assets and property boundaries.

Network Data Management & Mapping: Design and implementation of highly accurate, maintainable digital inventories for linear assets (e.g., pipe, wire) and point assets (e.g., valves, manholes, hydrants) for Water/Wastewater Management.

Property and Easement Inventory: Geospatial management of Right-of-Way (ROW) and Easement data, enabling internal and external stakeholders to access current property rights information for planning and maintenance access through ROW and Easement Management solutions.

Targeted Asset Inventory: Development of specialized, regulatory-driven asset inventories, such as Lead Service Line Inventory tracking, for compliance and phased replacement planning.

2. Field Operations & Maintenance Optimization

Streamline field-to-office workflows and ensure efficiency and data accuracy for critical operational tasks using Esri’s suite of mobile apps.

Standardized Field Inspection Workflows: Deployment of configurable mobile solutions via Field Maps and Survey123 to standardize and streamline high-volume field tasks, including device inspections, preventative maintenance checks, and safety surveys for Manhole Inspections, Hydrant Inspections, and Backflow Inspections.

Automated Condition Assessment: Implementation of solutions to integrate specialized inspection data (e.g., video, sensor logs) into the GIS, automatically creating spatial records for condition assessment and repair prioritization through CCTV Manager functionality.

Mobile Workforce Enablement: Provide field crews with real-time access to system maps, asset data, and work assignments, strengthening collaboration and improving data accuracy at the source.

3. Customer Engagement & Service Transparency

Improve public communication, manage service disruptions, and streamline non-emergency requests through web GIS.

Service Interruption Communication: We provide timely and transparent updates to customers and stakeholders regarding planned or unplanned Utility Service Interruptions with rapid deployment of public-facing web applications and dashboards.

Non-Emergency Citizen Reporting: Our implementation of geo-enabled forms and applications allow the public to easily submit and track non-emergency service requests (e.g., leaks, damage, property issues) directly into the utility’s workflow through a Citizen Problem Reporter.

4. Planning & Project Coordination

Ensure capital expenditures are coordinated, tracked, and communicated effectively across internal departments and external partners.

Geospatial organization and coordination of official capital projects, enabling portfolio tracking, external agency coordination, and transparent progress updates through Capital Project Coordination solutions.