Deliver exceptional customer service at scale with AI agents powered by Salesforce Agentforce. Intelligent virtual agents manage inquiries across chat, voice, and messaging, providing fast, accurate assistance around the clock.

Automated workflows handle routine interactions such as case resolution, FAQs, order tracking, and account updates. Complex or sensitive issues are seamlessly routed to human teams with full context for faster resolution.

With advanced contextual understanding, AI agents pull information from knowledge bases, transcripts, and unstructured data to deliver personalized, precise responses, reducing wait times and elevating the customer experience.

Boost the sales pipeline with AI-driven agents that automatically qualify leads. Agentforce-powered sales agents ask targeted questions, assess buyer fit, update CRM records, and trigger workflows in real time.

Operating as 24/7 digital SDRs, agents engage prospects, handle objections, and schedule meetings, allowing sales teams to focus on closing. AI coaching agents simulate sales scenarios and analyze performance using real CRM data, helping teams continuously improve.

Supercharge marketing with intelligent agents that analyze performance, optimize campaigns, and personalize outreach. AI agents generate content, monitor engagement, and recommend improvements based on real-time insights.

Deep integration with Salesforce Data Cloud enables campaigns to be highly targeted and data-driven, resulting in stronger ROI and higher conversion rates.

Transform the customer buying experience with AI-powered shopping assistants. Personal Shopper Agents help customers find products, provide recommendations, answer questions, and guide them seamlessly through checkout.

For B2B buyers, conversational Buyer Agents assist with catalog navigation, order placement, shipment tracking, and account management—all through a natural, intuitive interface.