England Products Company, Inc. - Wood Fiber Recycling Pickup and Delivery Mobile App and Admin Portal

England Products Company, Inc. - Wood Fiber Recycling Pickup and Delivery Mobile App and Admin Portal

a user-friendly admin portal and app for

wood fiber recycling delivery drivers, dispatchers & beyond

England Products Company, Inc. is a Dallas-based company specializing in wood fiber recycling, with a large segment of their clients being farms and ranches, where the wood fiber us used in cattle and horse barns. But this business was struggling to keep pace with a steady stream of orders, as the organization was bogged down by inefficiencies in the ordering and delivery process.

England Products approached 7T seeking a Digital Transformation project that would empower the company’s staff with the technology that they needed to succeed. The inefficiencies and challenges were many and varied, requiring a comprehensive development plan that would address the organization’s pain points.

 

      • The dispatchers were using a paper-based system for scheduling and assigning jobs to drivers.
      • Drivers were challenged when it came to the verification of pickups and deliveries.
      • The mill staff was confronted by inefficiencies as they worked to maintain an accurate yard inventory.
      • Mechanics were struggling to keep fellow staff updated on the status of vehicle repairs.

 

The solution? 7T developed Chipps, with a web-based admin portal for dispatchers, along with an enterprise mobile app, with multiple variants created to suit customers, drivers, mechanics and mill staff.

(Hover below to learn more.)

Admin Portal

Admin Portal

Dispatchers create and manage new orders in the admin portal. They can also schedule orders and assign them to delivery drivers. Assignments appear on the driver's app and delivery updates are sent to the customer's app.

Customer App

Customer App

Customers can create new orders, which appear in the admin portal. They can also submit payments, view delivery updates and manage existing orders using England Products' mobile app for customers.

Driver App

Driver App

In the driver's mobile app, users view assigned jobs, clock in / out for the day, and capture signatures to confirm a delivery has been received.

Mechanic App

Mechanic App

Mechanics can view new repair requests. Once the fix is complete, they can update the ticket to reflect this, including a virtual signature.

Mill App

Mill App

Mill representative have the ability to creates pickup requests, which are then reflected in the England Products mobile app and web portal.

chipps' key features

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Order
Scheduling
Tools

In the driver’s mobile app, drivers will find assigned jobs, along with a tool where they can clock in / out. This app can also be used to capture a mill representative’s signature at the time of delivery or in the case of a pickup. Drivers also have the ability to submit a repair request if their vehicle, trailer, power unit, trailer or container has issues. This information is sent to the mechanic’s app.

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Driver Pickup &
Order Delivery
Alerts

Through the England Products admin portal, dispatchers have the ability to manage orders, including pickup and delivery. Dispatchers simply enter information on a new job, which can then be assigned to a driver. This info is ported over to the driver’s app, where all of the details are displayed to the driver. Customers can create and submit new orders, make payments and manage their orders.

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Vehicle
Maintenance
Requests

Drivers and other staff can submit vehicle repair requests via the Mechanic’s mobile app. England Products mechanics are alerted to the new repair request, which contains the information they need to get started on the fix. Once complete, the mechanic signs off on the repairs via the mobile app; it also alerts colleagues that the vehicle is ready to be returned to the fleet.

7T Digital Transformation as a Service - Mobile App and Enterprise Software Development Dallas

tools to manage pickups and
verify deliveries

The England Products platform includes an admin portal where dispatchers can create new orders and receive orders submitted via the customer app.

Dispatchers have access to all the information they need to schedule pickups and deliveries to local farms, ranches, stables and beyond. Those deliveries are then assigned to a driver, who can view all of the details in the driver’s version of the England Products app.

The aforementioned app also includes a signature capture tool to confirm that the delivery has been properly received by the farm, ranch, stable or other customer.

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assigning jobs to drivers and managing the delivery process

Managing deliveries was a true pain point for England Products, so their admin portal, driver’s app and customer-facing app were all developed with ease-of-use in mind. There are.a total of five different platforms which, as a whole, serve the following functions.

  • Customers can submit new orders via the customer’s app. 

  • Dispatchers receive new orders in the admin portal and alerts are sent to the mill.  

  • On-site staff are alerted when an order is scheduled for pickup. 

  • Drivers receive delivery assignments from the dispatcher in the driver’s app.

  • Customers can track the status of their order and schedule a delivery via the customer’s app.

  • Drivers record delivery date and time. The driver’s app can also capture a signature from the delivery recipient.

fleet management and
vehicle repair requests

This Digital Transformation project for Dallas-based England Products included the development of fleet management tools and vehicle repair requests.

Drivers and other staff have the ability to report an issue with one of the vehicles in the company’s fleet. This report is automatically forwarded to the company’s mechanics, who can then get to work, providing periodic updates on the status of the repair.

Once the job is complete., the mobile app prompts the mechanic to sign off on the repairs. Dispatch is then alerted that the repairs have been made and the vehicle can rejoin the fleet.

innovative digital enterprise platforms for the

management of stock, orders, pickups and deliveries

England Products’ Chipps platform, with admin portal and multiple versions of its enterprise mobile app solved multiple points of inefficiency, with intertwined platforms that are designed to facilitate a smooth flow of information throughout the business. Poor information flow was the root cause of most of the organization’s pain points and challenges. This Digital Transformation project equipped England Products with the technology it needs to succeed in today’s fast-paced business world.

If you’ve encountered challenges arising from a poor information flow or another issue, we invite you to contact the Digital Transformation experts at 7T. We’ll work with you to architect a high-tech solution to your company’s most pressing challenges.

let's begin your digital transformation

7T (also known as SevenTablets) is a Dallas Digital Transformation company, specializing in AI, machine learning and the development of cutting-edge business solutions. Beyond multimodal machine learning and artificial intelligence (AI) development, we also specialize in enterprise software development, mobile app development, web app platforms, process automation, cloud solutions and DevOps, amongst others. We go beyond the role of a typical third-party service provider, taking on the role of a true business partner. 7T takes a "business first" approach to Digital Transformation, with business strategy guiding the development process. ROI is our currency as we solve hard problems with innovative Digital Transformations like machine learning-driven AI development solutions that propel clients to the next level.

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